Customer insights

Listening to your customers will help maximise their value to your business. We engage with potential customers, existing customer, advocates, ‘at risk’ and lapsed customers to get under the skin of what attracts them to you, what makes them super-satisfied and what makes them head for the door into the clutches of your competitors!

Did you know …

89% of customers start purchasing from a competitor after experiencing poor customer service

(Customer Experience Impact Report, Oracle 2011)

We provide a ‘safe space’ for your customers to say what they really think about each stage of the customer journey. We feed this back to you clearly and simply and recommend actions to help maximise your value to them and their value to you.

Discover your customers’ pain and pleasure points so you can win new customers, retain and delight existing customers and stay ahead of the competition.

Interested in finding out more?

Give us a call or drop us an email –  01865 596771 / hello@researchoxford.co.uk

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